Returns & Refunds
Returns policy
At Isola Theia Jewellery & Gems, we want you to love every piece you order. If something isn’t quite right, we’re here to help.
Returns policy
Returns are accepted within
14 days of delivery
Items must be
unworn, in original packaging
, and in resaleable condition.Due to hygiene reasons,
earrings and nail charms
cannot be returned unless faulty.
Refunds
Once we receive and inspect your return, refunds are processed back to your original payment method within 3–5 business days.Shipping costs are non-refundable unless the return is due to our error (e.g., faulty or incorrect item).
Exchanges
If you’d like a different size or style, we recommend returning your original item for a refund and placing a new order to avoid delays.
To start a return
Email us at isolatheiajewellery@gmail.com with your order number and the details of your return. We’ll guide you through the next steps.